About
About
My background sits at the intersection of technical support, office operations, records, and client service. I have worked in environments where accuracy, confidentiality, clear communication, and reliable follow-through matter.
At Standard Chartered Bank in New York, I provided Tier 1/2 desktop support in a regulated wholesale-banking environment. My work covered Windows workstations, Microsoft Office and Outlook, user accounts, printers, mobile devices, VPN and network connectivity, workstation deployment, ticket documentation, escalation, asset records, and end-user guidance.
In my current contract work with Kuldip Madan & Associates, I support office technology, records, document workflows, client follow-up, bookkeeping and tax-preparation assistance under professional direction, and routine data-security practices. Since 2023, I have also customized AI-assisted research and document workflows.
My earlier legal-office experience strengthened my ability to manage confidential records, deadlines, document collection, correspondence, and client communication. Earlier engineering and technology-related work adds practical experience with technical documentation, equipment, troubleshooting, and user training.